Patient-approved relationships
Join a patient support group using the supported invitation or reference-code workflow.
Family supporter · Free core access · Patient authorized
Support that stays connected, consented, and clear.
A free family supporter account helps trusted supporters stay connected through patient-authorized groups, messages, shared care-plan context, selected reports, and notifications. Family access is intentionally limited by patient permissions so support does not become unrestricted surveillance.
Free family account
Patient-authorized access
Routine support only
Not emergency monitoring
Account overview
Everything you should know before creating a family account.
These public pages are designed to explain what each account type is for, how it fits into the care circle, and which safety boundaries should guide use before someone signs up.
Shared visibility, not full visibility
A joined group does not automatically reveal every patient feature or report.
Better support conversations
Use shared care-plan, message, notification, and insight context to support more thoughtful check-ins.
Clear emergency boundaries
Family accounts should never wait for app messages or notifications during an urgent safety concern.
How this role works
Family access starts with the patient relationship.
Family supporters join a patient’s support workflow only when invited or given the correct group path. The patient remains in control of what is shared, what is hidden, and when access is removed.
Reference-code join
Patient sharing controls
Limited surfaces
Group messages
Patient can remove access
Create your account
Sign up, choose Family as the account type, verify your email, and open your family dashboard.
Join the patient group
Use the current group reference code or supported invitation path provided by the patient.
Review shared areas
Open messages, notifications, care plans, and patient insights only when those surfaces are shared.
Support safely
Use the information for routine support and coordination, not diagnosis, treatment decisions, or emergency response.
Core tools
What a free family supporter account can help organize.
Family tools are designed for trusted support, not clinical control. They help supporters communicate and review patient-authorized context while respecting the patient’s boundaries.
Join Groups: connect to a patient’s support group through the supported invitation or reference-code flow.
Group Messages: message the patient through supported routine coordination workflows.
Patient Insights: review shared alert-style context and medication summaries only when patient sharing allows it.
Care Plans: read shared goals, support steps, reminders, or notes when the patient opts in.
Notifications: review message updates, shared insight notifications, and call-related updates when available.
Account Settings: keep your supporter profile current and review active patient relationships.
Leave Group: remove yourself from a patient support relationship when you are no longer participating.
Support Boundaries: understand what is hidden, limited, or unavailable because the patient did not share it.
Emergency Reminders: use emergency services or the agreed crisis plan for immediate danger.
Visibility and expectations
Why a family panel may be empty, locked, or limited.
Family views depend on patient sharing controls, the active group relationship, supported feature availability, and the selected patient/date context. Empty does not automatically mean broken.
Safety boundaries
Clear boundaries protect patients, supporters, clinicians, and care teams.
Family supporter pages should help loved ones understand how to support the patient while staying inside patient consent, privacy, and emergency-care boundaries.
Common questions
Quick answers before getting started.
Can a family account see everything?
No. It can only see supported information the patient chooses to share.
How do I join a patient group?
Create a family account and use the group code or invitation path provided by the patient.
Can I see the patient’s care plan?
Only if the patient has shared it with your family account.
Can I message the patient?
Yes, when connected through the supported group messaging workflow.
Can I edit medications or appointments?
No. Family accounts are support accounts and should coordinate with the patient and care team.
What should I do in an emergency?
Use emergency services, local crisis resources, or the agreed crisis plan immediately.
Free core account
Create a free family supporter account.
Sign up, choose Family, verify your email, and join the patient-authorized support group when the patient provides the supported invitation or reference code.